camelirquest Logo camelirquest

Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last updated: March 15, 2025

Information We Collect

At camelirquest, we collect various types of information to provide you with exceptional investment education services and improve your learning experience. Here's what we gather and why it matters for your financial education journey.

Personal Information You Provide

When you register for our investment fundamentals program or contact us, we collect information you voluntarily share:

  • Full name and contact details including email address and phone number
  • Mailing address for course materials and communication purposes
  • Educational background and investment experience level
  • Learning preferences and areas of interest in finance
  • Payment information for course enrollment (processed securely through third-party providers)
  • Communication history including support tickets and feedback

Automatically Collected Information

As you interact with our platform, we automatically gather technical information to enhance your learning experience:

  • Device information including browser type, operating system, and screen resolution
  • Usage patterns such as pages visited, time spent on content, and navigation paths
  • IP address and general location data for security and content personalization
  • Course progress and completion rates to track your learning journey
  • Performance data on quizzes and educational assessments

Important Note: We never collect sensitive financial information such as bank account details, investment portfolio specifics, or trading passwords. Our focus remains on educational data that helps us provide better learning resources.

How We Use Your Information

Your information serves specific purposes that directly benefit your financial education experience. We believe in transparency about how your data contributes to our educational mission.

Educational Service Delivery

  • Providing access to investment fundamentals courses and learning materials
  • Personalizing content recommendations based on your learning progress
  • Tracking course completion and issuing certificates of achievement
  • Delivering relevant financial education resources and market insights
  • Facilitating communication with instructors and educational support staff

Platform Improvement and Research

We analyze usage patterns to continuously enhance our educational offerings:

  • Identifying popular course topics to develop additional educational content
  • Understanding learning patterns to optimize course structure and pacing
  • Measuring educational effectiveness through completion rates and feedback analysis
  • Developing new features that support different learning styles and preferences

Communication and Support

  • Sending course updates, educational newsletters, and relevant financial insights
  • Providing technical support and answering questions about course content
  • Notifying you about new learning opportunities and program enhancements
  • Conducting satisfaction surveys to improve our educational services

Information Sharing and Disclosure

We maintain strict control over your personal information and share it only in specific circumstances that benefit your educational experience or meet legal requirements.

Educational Partners and Service Providers

We work with trusted partners to deliver comprehensive financial education:

  • Educational content providers who help develop course materials and assessments
  • Technology platforms that support our learning management system
  • Payment processors for secure transaction handling (they never store your complete payment details)
  • Email service providers for delivering course communications and updates
  • Analytics services that help us understand platform usage and improve educational outcomes

Third-Party Safeguards: All our partners must sign comprehensive data protection agreements and demonstrate robust security measures. They can only use your information for the specific services they provide to us, never for their own marketing or other purposes.

Legal and Regulatory Requirements

In rare circumstances, we may need to disclose information to comply with legal obligations or protect legitimate interests:

  • Responding to court orders, subpoenas, or other legal processes
  • Cooperating with law enforcement investigations when legally required
  • Protecting the rights, safety, and security of our students and educational community
  • Preventing fraud, abuse, or violations of our terms of service

Data Security and Protection

Protecting your personal information is fundamental to our mission. We implement comprehensive security measures that meet industry standards and reflect our commitment to safeguarding your educational data.

Technical Security Measures

  • End-to-end encryption for all data transmission using TLS 1.3 protocols
  • Advanced encryption for data storage with regular key rotation policies
  • Multi-factor authentication for all administrative access to your information
  • Regular security audits and penetration testing by independent cybersecurity firms
  • Automated monitoring systems that detect and respond to suspicious activities
  • Secure backup systems with geographic redundancy and encryption

Organizational Security Practices

  • Strict access controls ensuring only authorized personnel can access your data
  • Regular security training for all staff members handling student information
  • Comprehensive incident response procedures for potential security breaches
  • Annual security certifications and compliance assessments
  • Clear data handling procedures with documented security protocols

Your Security Role: While we implement robust security measures, you also play a crucial role in protecting your account. Use strong, unique passwords, enable two-factor authentication when available, and promptly report any suspicious account activity.

Your Privacy Rights and Choices

You maintain significant control over your personal information and how we use it. These rights ensure you can make informed decisions about your data and educational privacy.

Access Your Information

Request a comprehensive copy of all personal information we hold about you, including course progress, communication history, and account details.

Correct Inaccuracies

Update or correct any personal information that's inaccurate or outdated. You can make many changes directly through your account settings.

Delete Your Data

Request deletion of your personal information, subject to our legal obligations to maintain certain educational records.

Restrict Processing

Limit how we use your information in specific circumstances while maintaining your access to educational services.

Data Portability

Receive your personal information in a structured, machine-readable format that you can transfer to other educational platforms.

Withdraw Consent

Opt out of certain data processing activities, such as marketing communications or optional data collection.

How to Exercise Your Rights

To exercise any of these rights, simply contact our privacy team at privacy@camelirquest.com or call us at +61 477 356 744. We'll respond within 30 days and may need to verify your identity to protect your information security.

Data Retention and Deletion

We retain your information only as long as necessary to provide educational services and meet our legal obligations. Our retention policies balance your privacy rights with practical educational needs.

Active Account Information

  • Course progress and educational records: Retained while your account remains active plus 7 years
  • Communication history: Maintained for 3 years to support ongoing educational relationships
  • Technical usage data: Anonymized after 2 years and used only for platform improvement
  • Payment information: Stored by our payment processors according to their retention policies (typically 7 years)

Account Closure and Deletion

When you close your account or request data deletion:

  • Personal identifiers are removed within 30 days of your request
  • Educational records may be retained in anonymized form for accreditation purposes
  • Financial transaction records are maintained as required by Australian tax and business laws
  • Communication records are deleted after legal retention periods expire

International Data Transfers

While camelirquest operates primarily in Australia, some of our educational technology partners and service providers may process your information internationally. We ensure all transfers meet strict privacy protection standards.

Transfer Safeguards

  • All international partners must demonstrate equivalent privacy protections to Australian standards
  • We use approved data transfer mechanisms including standard contractual clauses
  • Regular audits ensure international partners maintain required security measures
  • Your data receives the same protection regardless of processing location

Your Data, Your Control: If you prefer your information to remain within Australia, please contact us to discuss alternative service arrangements that may be available for your educational needs.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience and understand how you interact with our educational platform. You maintain control over these technologies.

Types of Cookies We Use

  • Essential cookies that enable core platform functionality and course access
  • Performance cookies that help us understand how you navigate our educational content
  • Preference cookies that remember your learning settings and course progress
  • Analytics cookies that provide insights into educational content effectiveness

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie management tool. Note that disabling certain cookies may limit some platform features, but core educational content will remain accessible.

Privacy Policy Updates

We periodically update this privacy policy to reflect changes in our educational services, legal requirements, or privacy practices. We're committed to keeping you informed about how we protect your information.

How We Notify You

  • Email notifications for significant policy changes that affect your rights
  • Platform notifications when you next log in to your educational account
  • Updated policy versions are always available on our website with clear revision dates
  • Summary of changes provided for major policy updates

Stay Informed: We recommend reviewing this policy periodically to stay updated on how we protect your educational privacy. Major changes will always be communicated directly to active students.

Privacy Questions and Contact Information

Our privacy team is here to help with any questions about your personal information or this policy. We're committed to transparent communication about your educational privacy rights.

Email: privacy@camelirquest.com
Phone: +61 477 356 744
Mail: Privacy Officer, camelirquest
9/17 Peel St, South Brisbane QLD 4101, Australia

Your Privacy, Our Commitment

At camelirquest, we believe financial education should be accessible, engaging, and private. This policy reflects our ongoing commitment to protecting your personal information while delivering exceptional investment education. Thank you for trusting us with your learning journey.